Shipping Information

We deliver rugs across Perth, Western Australia, and Australia-wide, with a focus on careful handling and clear delivery coordination. Each order is prepared to ensure it arrives in the same condition it leaves our warehouse.

Perth Metro Delivery

Orders are typically processed within 1–2 business days.
Once your order is ready, our team will contact you via email or phone to arrange a suitable delivery time. This allows us to ensure safe handling and a smooth delivery experience.

Delivery Fees

  • Free Local Perth Delivery for orders over $500
  • $50, $80, or $120 depending on your location
  • If your postcode falls outside our standard delivery zones, we can arrange a custom delivery quote.

Regional Western Australia

Dispatch Time

  • Orders are typically dispatched within 1–3 business days

Estimated Delivery Timeframes

  • Most regional deliveries arrive within 3–14 business days (approximate)

Shipping Costs

  • Shipping costs are calculated based on your location and order size. If required, we will confirm details with you before dispatch.

Australia-Wide Delivery (Interstate)

We ship rugs across Australia using reliable freight and courier services.

Dispatch Time

  • Orders are dispatched within 1–3 business days

Estimated Delivery Timeframes

  • Metro areas: 7–14 business days (approximate)
  • Regional areas: 7–14 business days (approximate)

Tracking details are provided once your order has been shipped.

Large & Bulky Items

Delivery Scope

  • Delivery may be made to your front door or ground floor entrance
  • Assistance with placement inside the home is generally not included

Access Requirements

If you have specific access considerations (stairs, lifts, narrow entryways), we recommend checking suitability prior to purchase or contacting our team for advice.

Delivery Process

Dispatch & Tracking

  • Once your order is dispatched, you will receive tracking details via email (where applicable).

Perth Metro Deliveries

  • Our team will coordinate directly with you to arrange a suitable delivery time.

Courier Deliveries

  • A signature may be required
  • If no one is available, the courier may leave the item in a safe place or provide re-delivery instructions

Store Pick-Up

We offer free order collection from our Perth location.

Collection Timeframes

  • Orders are typically ready within 1–3 business days but could run 10-14 business days based on the item(s) ordered.

Notification

  • You will receive an SMS or email once your order is ready for collection.

Pickup Details

  • Pickup instructions will be provided after your order is placed.

If your item is not currently in stock, we will contact you with an updated timeframe.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We will assess the issue and arrange a suitable resolution as quickly as possible.

Questions About Shipping?

If you have any questions about delivery options or timeframes, feel free to get in touch.